This Privacy Policy explains how The Doodle Den Ltd. ("Artizans", "we", "us") collects, uses and protects your personal data when you use our website and services (the "Platform").
If you are a Customer, we process your data to run the Platform and to share necessary order information with the Artisan you buy from. If you are an Artisan, we process your data to operate your seller account and facilitate transactions.
1. What data we collect
We may collect:
Account & contact details
- Name, email address, phone number
- Account login details (stored securely)
Order and transaction data
- Items purchased, order history, collection/drop selection
- Payment status and transaction references (payment card details are processed by our payment provider, not stored by us)
Delivery/collection data
- Delivery address (if local delivery is selected)
- Drop point selection and collection window
Communications
- Messages you send to support or to Artisans
- Survey responses and feedback
Technical data
- IP address, device identifiers, browser type
- Usage data (pages viewed, actions on the Platform)
- Cookies and similar technologies (see section 7)
2. How we use your data
We use personal data to:
- Create and manage accounts
- Process orders and payments
- Send order updates, reminders, and service messages
- Share necessary details with Artisans for fulfilment (e.g., name, order items, collection/delivery details)
- Provide customer support and resolve disputes
- Improve the Platform, prevent fraud and keep the Platform secure
- Comply with legal obligations (accounting, tax, regulatory requests)
3. Lawful bases for processing (GDPR)
We rely on the following bases:
- Contract: to provide the Platform and process your orders
- Legitimate interests: to improve services, prevent fraud, and secure the Platform
- Legal obligation: record-keeping, tax and compliance
- Consent: for marketing emails/cookies where required (you can withdraw consent)
4. Sharing your data
We may share your data with:
- Artisans (sellers) — To fulfil your order (e.g., your name, order items, collection/drop info, delivery details if applicable).
- Service providers (processors) — Such as hosting, analytics, email delivery, and customer support tools.
- Payment providers — To process payments and prevent fraud.
- Legal and compliance — Authorities or advisers where required by law or to protect rights.
We do not sell your personal data.
5. International transfers
If we transfer data outside the UK (e.g., via cloud providers), we will use appropriate safeguards such as adequacy decisions or standard contractual clauses.
6. How long we keep your data
We keep personal data only as long as needed for the purposes above, including legal/accounting requirements. Typical retention periods:
- Account data: for as long as you have an account (and a period after closure)
- Transaction records: [e.g., 6 years] for tax/accounting
- Support messages: [e.g., 2 years] unless needed longer for disputes
(Replace with your actual retention policy.)
7. Cookies
We use cookies and similar technologies to:
- enable core site functionality (log-in, cart)
- understand usage and improve performance
- enable marketing/advertising (if used)
You can manage cookies via your browser settings and, where applicable, our cookie banner/preferences tool.
8. Your rights
Depending on your location, you may have rights to:
- access your data
- correct inaccurate data
- delete your data
- restrict or object to processing
- data portability
- withdraw consent (where processing is based on consent)
- lodge a complaint with the UK ICO (or your local regulator)
9. Security
We use appropriate technical and organisational measures to protect your data (encryption, access controls, secure hosting). No system is 100% secure, but we work to keep your information safe.
10. Children
The Platform is not intended for children under 18, and we do not knowingly collect personal data from children.
11. Changes to this policy
We may update this policy from time to time. We will post the latest version with a revised "Last updated" date.
12. Contact us
Data controller: The Doodle Den Ltd.
Email: privacy@artizans.uk
Address: 337 Holdenhurst Road, Bournemouth, BH8 8BT